FAQ

WHAT ARE SASSY DIAMOND WIRE™ EXTENSIONS & HOW TO THEY STAY ON?

There are many types of extensions; Glue, Tape, Clip In, Bead, etc. and the Sassy’s Diamond Wire™ Hair Extensions. The Diamond Wire™ is unique to only Sassy Lil’ Secrets™! The secret to our extensions being so incredible, beyond the craftsmanship and quality, is the Diamond Wire™ itself that we use in order to avoid ANY damage to your natural hair! Your Sassy Diamond Wire™ is custom fit and sits on top of your head like a headband. The Diamond Wire™ sits about two inches behind your hairline and the back of it slides down just under the curve of your head (the Occipital Bone). The perfect fit will be snug and lay nicely against your head, feel comfortable and will ensure no movement. After you gently pull your hair up over top of the Diamond Wire™, the weight of your hair lying on top will keep it secure and in place. However, we have included 3 clips for those more active times in case you would like to use them.

SO WHY ARE SASSY HAIR EXTENSIONS BETTER & WHY NOT OTHER TYPES OF HAIR EXTENSIONS?

All Sassy Hair Extensions are 100% Grade ‘AAAAA’, REMY, & DOUBLE DRAWN (see below for more information on Hair Grade/Remy/Double Drawn). Simply put, the best you can buy! Sassy spared no expense in bringing you the most luxurious hair extensions on the market and yet committed to making them the most affordable for you to buy. Sassy DIAMOND WIRE™ Hair Extensions give you the most grams of hair weight in each extension, giving you the ability to add up to 350 grams/hair in just a matter of minutes with our hair system. Sassy gives every girl the opportunity to have the gorgeous hair she’s always wanted at an affordable price without sacrificing quality!

ARE SASSY HAIR EXTENSIONS EXPENSIVE & REQUIRE ONGOING MAINTENANCE?

No! You can beautifully transform your look with the rich fullness, silky texture and stylish design you have always dreamed about with literally a few minutes and with a simple cut from your stylist- at FINALLY an affordable one-time cost. All other extension products require hours to install and a large upfront investment. As well, the ongoing maintenance that is required is time consuming and extremely costly. With Sassy’s Hair Extensions, after getting color matched, you will be able to custom fit your Diamond Wire™ and have a stylist blend your extensions (if needed)for the same amount of time you spend getting a haircut, and that is it! There is nothing you will ever need for maintenance and/or additional costs.

WILL SASSY ‘S DIAMOND WIRE™ EXTENSIONS DAMAGE MY HAIR?

The Sassy Diamond Wire™ was created with one thing in mind, eliminating the damage caused by extensions to your natural hair! We are all very aware of the damage that professional hair extensions WILL cause to your hair over time. Even the most careful and professional installation of extensions will cause some amount of damage to the natural hair while wearing and when removed – it is just how much your hair can handle! However, Sassy’s Diamond Wire™ Extensions were created to give us girls an even better option for BEATIFUL, LONG (or SHORT), FULL, and HEALTHY looking hair that will not cause damage to your natural hair. We use no weaving, no bonding, no clamping, or gluing. Sassy’s Diamond Wire™ Extensions give you the best looking, most gorgeous, full head of hair in a 1- piece Hair Extension… without the worry of damage and with the option of taking them out as often as you like.

WHAT IS HAIR GRADE? REMY HAIR? DOUBLE DRAWN?

There are a few important terms for you to learn with Hair Extensions if you are looking for the very best. Human Hair extensions are measured in HAIR GRADE which varies from A to AAAAA. The lower the grade, the cheaper the price and the lowest quality and longevity of the hair extensions. Grade ‘AAAAA’ is the highest quality processed 100% Remy human hair that is available. It has such strength that it is similar in condition to Virgin hair. The AAAAA grade hair started life as Virgin hair which has then been gently colored to bring you a wide variety of natural looking European colors. The ratio of long hairs is extremely high and it is often double drawn so there will be no tapering towards the ends. It will remain soft, sleek and healthy for 9-12 months+ when maintained correctly.

REMY HAIR is the finest quality human hair available on the market today. The term “REMY” refers to the characteristics of the hair and the method used to manufacture the hair extensions. Not all HUMAN HAIR extensions are REMY HAIR. Remy Hair is when the hair follicles all go in one single direction. Remy hair is collected in a method in which all hair strands stay aligned in the natural direction as it grew (i.e. holding the hair in a ponytail and cutting), top at top, and ends at ends, to maintain the natural texture pattern and cuticle direction. The delicate process which maintains the cuticle is the key advantage of Remy hair keeping it soft and silky, smooth and shiny, and long-lasting.

SINGLE DRAWN & DOUBLE DRAWN hair may be produced from any ponytail or group of ponytails. SINGLE DRAWN bundles will result in only the shortest hairs being removed from the original ponytail. The amount of shortest hairs removed depends upon the hair preparers (workers) instructions. The single drawn hair bundle will contain a variety of different hair strand lengths, only the very shortest having been removed. The quality of the hair itself is irrelevant to the drawing process. It is generally of a lower price bracket than double-drawn hair due to shorter hair still being contained within.

DOUBLE DRAWN indicates the manual hand process of sorting any given amount of hair into its various lengths and later retying accordingly into new bundles. The result being that each new bundle formed contains only the same lengths of hair strands. The term ‘double’ is used because the process involves drawing (pulling out) the hair from drawing boards (or drawing mats) twice. The hair is drawn first in one direction and then afterwards in the other direction. Double drawn hair will have (nearly) as many hair strands at one end as the other and appear much thicker and not wispy at the end. This process is very laborious, and therefore makes the hair very sought after and more expensive.

All Sassy Hair Extensions are Grade ‘AAAAA’, REMY, & DOUBLE DRAWN.

I WANT A DIAMOND WIRE! HOW DO I ORDER?

For your convenience,  you may order here on our website directly or visit any of our partnered U.S. Salons. When ordering, please choose the Sassy color that is closest to your natural hair color. Our goal is to supply you with the very best quality hair extensions possible, and we have a very special coloring process that keeps the hair in the healthiest condition. If you are unsure about what color to choose, or if you plan on dying your Diamond Wire™, always CHOOSE the lighter shade. If bleach or highlighting is used on darker extensions, you will likely see greater damage therefore is highly discouraged. When choosing a color to match your own hair, choose a color that matches the middle to the ends of your hair in both the front hairline and back. Never choose the hair color of your “roots” as that tends to be a different shade. Us girls have either just recently had our roots colored or need to get them done! The color match best for your hair will be from your middle length to ends, where your natural hair will end and the Diamond Wire™ will continue. If your unique hair color is not available in our color chart, you may inquire about a custom order with Sassy Lil’ Secrets™, however, we put a lot of thought into our 20 plus colors and if there is one that is close to what you need we will recommend you purchase the lighter color and let see your stylist for additional color consideration. Custom orders are only for very unique situations and cost slightly more and will have an extended wait time. When coloring Sassy’s Hair Extensions, some color brands may work differently so we recommend you test the color with a few strands in a discrete area first. Also, washing your extensions prior to coloring helps the hair take the color more effectively.
* If you have received your Diamond Wire™ and it is not the correct shade/tone of your natural hair, you may contact info@sassylilsecrets.com or the salon that you purchased the Diamond Wire™ thru may contact us for a color exchange as long as the product has not been opened or tampered with.
* The Sassy Lil’ Secrets Salon Partners that retail the Diamond Wire™ are independently owned and operated. If you purchased your Diamond Wire™ from a salon then you must go through that salon regarding for any color exchanges.  There are no refunds due to health regulations. See the Sassy Lil’ Secrets Return Policy below.

I HAVE REALLY THIN HAIR, WILL SASSY HAIR EXTENSIONS WORK FOR ME?

If you have thin hair, Sassy Diamond Wire™ Hair Extensions will definitely be the perfect match for you! Sassy Lil’ Secrets™ created the DIAMOND WIRE™ –LIGHT for people with excessively thinner hair by making it with less grams of hair weight. We also made it ½ inch shorter in width. By it being shorter in width (not hair length), instead of ending just above your ears it will end just behind the ears where most of us have more hair – making it easier to conceal the Diamond Wire™. When wearing a Diamond Wire™ Light you will need enough hair to lay over the top of the extension to cover it. Backcombing above the extension can help disguise it in severe cases of thin hair. This is the perfect way for you to achieve that gorgeous hair just like everyone else! *The key in determining which Diamond Wire™ is for you, the Standard, or the Light, is the thickness of hair on the sides of your head. The back of your hair will fall nicely on top of the Standard Diamond Wire™, but if your sides are excessively thin and cannot hide the ends of the extension that is appx, ¼ inch in thickness and rests just above the ears, then the Light would be the best choice for you.

IS MY HAIR TOO SHORT FOR SASSY HAIR EXTENSIONS?

Sassy customers have hair all different hair styles and lengths. The fun thing about the Diamond Wire™ Extensions is they can add extreme fullness and be blended with even the shortest hair styles. Keep in mind, the shorter your hair is, the more layers you will need to blend your Sassy Extensions into your own hair. The only requirement is having enough hair to cover the Diamond Wire™ all around. If you’re still not sure if you are suitable for Sassy Extensions, send us a photo to info@sassylilsecrets.com and we’ll be glad to discuss it with you.

I Just Received My New DIAMOND WIRE™- Getting Started!

You have just received your new Sassy Diamond Wire™ Hair Extension! You will notice the Sassy Mini Garment storage/travel zip up bag, including the mini wooden hanger with clips for your Diamond Wire™ storage. You will also have your Diamond Wire™ Hair Extension attached to a cardboard backing & inserted into a plastic sleeve that is taped closed. STOP HERE! DO NOT OPEN! It is extremely important that you confirm the hair color match before opening this plastic sleeve! If opened you will not be able to exchange your product for another color. Inside the plastic sleeve you will have a pointy end comb (rat tooth comb) and an extra Diamond Wire™ included for future use. These are attached to the cardboard backing that your Diamond Wire™ is on – do not throw away! And lastly you will see the Sassy How To Instructions. Be sure to pay attention to the image at the top of the instruction sheet for a quick glance on how to get started and then look below for a further description based on the product ordered and how it is planned to be used. For example: The Standard Diamond Wire™, The Diamond Wire™ Extender/Light worn as an Extender and attached to the Standard Diamond Wire™, and a Diamond Wire™ Extender/Light worn as a Light Diamond Wire™ by itself. How To Get Started!

After you have followed the included instructions, additional help may be found on the Sassy Video Website Page and you may contact us at any time for additional assistance to ensure you have the same amazing Diamond Wire™ experience like all of our other SASSY GIRLS!
Phone: 888-636-8267
Email: info@sassylilsecrets.com

CAN I CUT MY EXTENSIONS TO BLEND BETTER INTO MY OWN HAIR?

Yes! In fact, we highly recommend you get them cut by a professional stylist that has experience in cutting hair extensions in order to get the most natural look out of your new Diamond Wire™. This can be your own personal hair stylist or one of our approved Sassy Lil’ Secrets™ Beauty Partners. Sassy Lil’ Secrets™ Diamond Wire™ Hair Extensions arrive in your package with our REMY hair being all one length- by design. We did this so each one of our clients can start with a “clean slate” to create your very own unique Diamond Wire™, cutting it for the first time for an exact match to your own personal hair style. This will allow it to blend seamlessly into your natural hair. Everyone has different lengths of layers and some don’t have layers at all.  A great cut of your The Diamond Wire™ is going to give you the salon quality look of installed extensions without the high price for installation and ongoing maintenance.

Since it is a different technique than cutting regular hair, it needs to be done right to avoid a choppy look. IMPORTANT TIP TO STYLIST: Slide & Point cutting the Sassy Diamond Wire Hair Extensions is the preferred method that keeps the ends looking the most natural. We do not recommended razor cutting. Layering the Diamond Wire™ is critical in to blending seamlessly with your clients natural hair. The easiest way to cut the Diamond Wire™ is while your client is wearing the extension. Be careful not to cut the natural hair. Key areas of focus: The Sides- by your clients ears: This area will need texturizing for most people to match that of the natural hair. Also the shelf, where the natural hair meets the extension, will need layers. You should not see the natural hair shelf, if you do, the starting layer needs to be closer to the natural hair line. This should be cut as if it is their natural hair. If you see any areas that are not blending, keep blending. The shorter the natural hair, the more layers your extensions will need in order to blend seamlessly. We recommend you ordering a longer Diamond Wire™ to accomplish the blending necessary for layering. Sassy Lil’ Secrets™ is not responsible for any damages from cutting your extensions.

CAN I STRAIGHTEN, CURL AND WASH MY SASSY DIAMOND WIRE™ HAIR EXTENSIONS?

You can most definitely treat your Sassy Diamond Wire™ just like you would your own hair. Just remember, like your own hair, the Sassy Diamond Wire™ is real human hair. So treat them with care! Talk with your stylist and they can recommended good hair care products to use on your own natural hair & the Sassy Diamond Wire™. That said, less is more! There is no reason to wash your Diamond Wire™ as much as your natural hair. Your Diamond Wire™ will start to have product buildup and start to feel tacky and not take curl as well. At this time you will know to wash and condition your extension. Use professional quality products but nothing heavy or anything that will leave residues behind. Always use heat protectant with heat tools and never exceed 350 degrees. It is best to style your hair/Diamond Wire™ together as they are on your head for a more blended look.

CAN I SLEEP / SWIM IN MY SASSY HAIR EXTENSIONS?

We recommend that you take your Sassy Extensions out before sleeping or swimming to best preserve the condition of them. In the event you may fall asleep while wearing your Sassy Extensions, it will not harm anything. It is not recommended to swim in your Sassy Diamond Wire™ due to the harshness of chorine and/or salt water which tends to be very drying to the hair.

HOW LONG WILL MY SASSY DIAMOND WIRE™ HAIR EXTENSIONS LAST?

Depending on how often you wear them, as well, the care you take, your Sassy Hair Diamond Wire™ should last 12 – 24 months. Human Hair products cannot be guaranteed due to the various products and styling routines one person might have vs another. This is an estimate based on someone wearing them frequently and giving the best quality care to their extensions.

WHAT IF MY DIAMOND WIRE™ BREAKS?

The original and unique Diamond Wire™ is extremely strong and fully secure at the ends of the extension where it attaches. There is virtually no strain on your Diamond Wire™ on its own. If you are gentle in applying, it will not break simply by pulling on it or wearing it. However, while working with your Diamond Wire™ Extensions, if you are not careful, the Diamond Wire™ itself may be accidentally nicked with a scissor or weakened by with a heating appliance while styling. This is the typical reason for the strength of the Diamond Wire™ to be compromised. In the unfortunate event the Sassy Diamond Wire™ breaks, our Sassy Lil’ Secrets™ packaging includes an extra Diamond Wire™. If you ever need a further replacement you may call our corporate number for assistance. 888-636-8267

SASSY LIL’ SECRETS™ RETURN POLICY WE WILL HAPPILY ACCEPT BACK ANY ITEM FOR EXCHANGE!

You may request to return any item for an equal exchange within 7 days of receiving it, as long as it was not opened. The Sassy Diamond Wire™ Hair extensions cannot be tried on, tampered with or used in any way. Sassy Lil’ Secrets™ Hair Extensions are specially packaged and sealed with security seals to identify if the extensions have been taken out of the packaging. The security seals must be intact, extensions must be in all of its original packaging- including bows and tags- in order for an exchange to be granted due to federal laws, health regulations, and for your safety. To make sure you are satisfied with the product, we highly recommend you thoroughly inspect the hair without removing the ties and tags. This is an industry standard, & any other reputable hair extensions suppliers will not allow returns of opened items for the same reasons. Finally, we cannot offer the exchange until the item is inspected and approved. We will then exchange for another color of your choice ASAP.

Steps to take: Call or Email Sassy Lil’ Secrets™ to obtain RMA# 888-636-8267, info@sassylilsecrets.com All returns must be accompanied with RMA # At that time we will also provide you with our return address where the returned items will be inspected to see if you qualify for an exchange (per details mentioned above). Opened merchandise will not be approved for exchange & will be returned to you after you provide shipping costs. Any returns without a RMA # will be rejected and sent back. You are responsible for all return shipping fees for exchanges. It is recommended to send your item back with a tracking number as WE ARE NOT RESPONSIBLE FOR LOST RETURNS. PLEASE ADD TRACKING. All exchanges must meet our Return Policy standards.

WHAT IF MY ITEM IS BACKORDERED?

Occasionally, Sassy Hair Extensions may be out of stock for immediate processing and shipping. You will be notified immediately if your product is on backorder. At this time, you may choose to cancel your order at no charge. After your approval and processing has taken place on the item, there is no cancelling your order.

SECURITY?

Your payment and personal information goes through PayPal and therefore you can be assured the highest security measures are being taken to protect you and your private information.

SHIPPING

You can get Sassy Hair Extensions anywhere in the world! We ship Worldwide. Postage for foreign orders and Express Shipping will be calculated after we get your full order and shipping information. When you order from Sassy Lil’ Secrets™ your credit card will be charged immediately.

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